Apple users have been quite disappointed with Windows since ages. But the recent outcry by various iPhone and iPod users post the inception of Windows 10 is seriously grabbing some eyeballs. Many iPhone users are facing problems when connecting their cherished Apple devices to their machines running Windows 10. Ironically Windows 10 refuses to detect iPhone devices leaving the users in a fury.
Many Windows users have complained that their Apple devices aren’t recognized by their
Windows 10 system. If you are one of those users in a jiffy that your computer isn’t recognizing your iPhone or iPod read below to see what you can do to fix that.
Fix iPhone or iPod not detected in your Windows 10
The problem can be caused by some factors such as corrupted device drivers, outdated USB drivers or issue with Apple companion system on your windows. However, there are a couple of things you can try before giving up in frustration.
Solution 1: Hardware Related Issue – Check Hardware Recognition
Sometimes it is all because of a hardware problem in your Apple Device, computer or other peripheral hardware. Hence, firstly check if it is a hardware recognition issue.
- Reboot your Apple devices before connecting them to your computer. Also, don’t forget to restart your computer. If the issue recurs, follow the next step to determine whether the hardware issue is with your Apple device or your Windows machine.
- Connect your iPhone to another computer running Windows 10. In an event where more
than one computer fails to detect your device, you should consider contacting Apple support as it might be the issue with your iPhone.
- Refrain from using any third party or local cables for connecting your iPhone to your
computer. Only authentic and original USB cables must be used to connect your device to the computer as other cables can only be used for charging purposes.
- Another trick you can try is to connect the USB cable to different USB ports on your
computer. Many times due to various USB slots such as Thunderbolt, USB 2.0, USB 3.0, etc. Your computer might not be able to detect your Apple device in a particular slot.
Solution 2: Issues with Apple USB Driver
Usually, whenever a device is connected to a computer via USB, the PC automatically
recognizes the device and installs an MTP USB driver or the Apple Mobile Device USB driver.
If the hardware is working correctly and still the problem persists it evidently must be because of the iPhone, USB driver. Hence, such corrupted or incorrectly configure drivers cause such problems as device not recognized. Therefore, it is imperative to reinstall/reconfigure the USB Driver.
Step 1: Search for the iPhone USB Driver in Windows Device Manager
- Connect your iPhone to your computer with the USB Cable
- Using shortcut Windows + Pause Break launch the Windows, Device Manager
- Expand the Universal Serial Bus controller’s node and check if the Apple Mobile Device USB Driver is listed in it. Expand the node further to check for any unknown devices
Step 2: Reinstall the Driver
If there is a yellow sign with an exclamation mark beside the device name then, you need to modify/repair/reconfigure the already existing USB driver. Manually install the Apple drivers by browsing the internet and install them.
Restart your PC and connect the Apple device to your computer and check if the driver can be deleted. Delete the driver and connect your iPhone to configure the USB driver automatically.
Solution 3: Restart the Apple Mobile Device Service
Restart the Apple Mobile Device Service to resolve any detection issues faced by your Apple
- Click on Start and select Windows Administrative Tools options
- Choose Services from the menu.
- Search for Apple Mobile Device Service and open it
- Set the start-up to Automatic
- End the service by clicking on Stop and click on Start to enable it again
- Click Apply and OK to save the changes
- Reconnect your Apple device to the PC and check if it worked
Solution 4: Reinstall iTunes to Fix the Problem
After trying everything mentioned above, if you are still facing the same problem, we recommend that you reinstall iTunes to see if that fixes the problem. Follow the below steps to reinstall iTunes on your computer.
- Open Control Panel and search for iTunes under Programs and Features category
- Select all the software from the below and Uninstall each of them for a clean uninstall.
- Apple Software Update
- Apple Mobile Device Support
- Apple Application Support
3. Once done, reboot your computer and open Apple.com to download iTunes
4. Install iTunes once it is downloaded and check if your iPhone is detected
If none of the above solutions work for you, we suggest that you seek the help of a professional to figure out the exact cause of the problem.